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I ordered 11 mugs from them on Dec 2nd paying $59.58 plus $9.95 for Black free standard shipping for a year. I received only ONE mug (on Dec 20) in the small six by five by nine inch box pictured.

The label says this box weighs 14 lbs which is impossible with only one cup in it. I am wondering if the if the rest of the mugs were even created yet! When I tried calling them a few days ago I got a recording saying they will not be available til Jan 2nd.

I was going to use these mugs for gifts and now I have none to give. I hope they will make this right!

Product or Service Mentioned: Zazzle Mug.

Reason of review: Problem with delivery.

Monetary Loss: $54.

Preferred solution: Deliver product or service ordered.

I liked: Discounts if i would receive the products.

I didn't like: That i did not receive my products ordered.

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ZazzleSM
#1263118
Zazzle Verified Representative

We apologize for the inconvenience. We would love to assist you with your order.

Can you please email our customer support department with your order/account information? They can be reached at support@zazzle.com.

Anonymous
to Z***leSM Palo Alto, California, United States #1301183

Why should they? It's not like zazzle customer support is willing/able to improve the situation!

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