Not resolved

My first order with Zazzle had a date next to the order to encourage you to purchase Zazzle Black and get the item quickly.I purchased Zazzle Black and then was told it could not be used for that order.

I then asked to cancel my membership. They told me (the next day) that it cannot be cancelled until the year was done. This type of membership means they are unable to keep customers without locking them in.

I encourage you to read the small print since they are able to make changes to the membership at anytime.I discourage anyone from using Zazzle and Zazzle Black.

This person wrote the review because of poor customer service of zazzle black membership from Zazzle and attached a photo. Reviewer claimed that he or she wants Zazzle to read this review and look into the issue (if any).

The most disappointing in user's experience was customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Zazzle Verified Representative

We apologize for the inconvenience. As stated in the email you have attached, we have disabled your auto renewal for the Zazzle Black membership. This means once the year is up, for the year you paid for, it will cancel out and you will not be charged again, unless you sign up for the membership again.

if you have any further questions, please feel free to reply to the email you received, or give us a call at 1-888-892-9953.


Zazzle Verified Representative

We apologize for the inconvenience. If you have any further questions, please feel free to reply to the email sent to you by our CS Rep.

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