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I ordered items for my niece's birthday from Zazzle on Dec. 2. They separated it into 2 orders and increased the shipping charge. Not happy, but could be worse. One of the items did not come. The Zazzle site said it was shipped on Dec 3, but there was nothing on the...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello, I am so sorry to hear that you have not received your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to m...

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1.0
Product
Zazzle Shipping Service
I didn't like
  • Delivery service did not work
  • No delivery
  • Never shipped my product
#1428909

Ordered several things in early December, signed up for Zazzle Black so they would arrive in time. Now 3 orders are noted on the website as "expected to arrive" 3 days ago, no word on where they are. Called Zazzle today, they told me "I am sorry the shipping has been...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello, We are so sorry to hear about the delay with your shipment. That is definitely not the kind of customer experience we strive for and we would love the opportunity to ma...

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3.0
Redwood City, California
Product
Zazzle Shipping Service
#1426570

Hi. I am so frustrated I to pay 999 for the Zazzle black free shipping membership. Of course I have the receipt to show that I paid and was built, but when I wanted to buy something else the other day, my account has no record that I purchased it nor is there any place...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello, We are so sorry to hear about the Zazzle Black Membership charge. That is definitely not the kind of customer experience we strive for and we would love the opportunity...

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1.0
Reno, Nevada
Product
Zazzle Membership
I didn't like
  • Free shipping fraud
#1412226

They offered a one month free membership that would give me free shipping on that one order I placed. I did not want to continue after that month but they charged my account anyway. I contacted them almost two weeks ago. They did not reply. They are a very shady...
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Anonymous
Poster Artist

Notice all the responses are cut and paste. Same with all the answers I received over the course of my nightmare order with them. They do not care. Their quality and service i...

ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello, We are so sorry to hear about this. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. Please co...

Comment 2 comments
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1.0
#1405813

My husband received a box of somebody else’s business cards. Wasn’t the order checked and matched to the invoice? He planned his meetings for after the arrival of his business cards. Ever go to an important meeting without your business cards? You look like an ***...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello, We are so sorry to hear that your husband received someone else's order. That is definitely not the kind of customer experience we strive for and we would love the oppo...

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1.0
Product
Zazzle Customer Care
#1400303

Ordered phone case. It didn’t meet expectations. Paid $45.90. I paid for return shipping. Received refund of $39.95 with no explanation.
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello, I am so sorry to hear about the issue that you had with your order. That is definitely not the kind of customer experience we strive for and we would love the opportuni...

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1.8
#1367993

I was trying to order fifty (50) custom made buttons for a local event that a friend's band is playing next month, but both of the credit cards that i used were declined. I found out that they will not accept one of my credit cards, because they don't have an account...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello, I am so sorry to hear about the payment issues you're running into on our site. That is definitely not that kind of customer experience we strive for and we would love ...

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San Jose, California
I didn't like
  • Would not accept payment from a valid credit card fully paid up
  • Difficult to contact directly
#1362639

Zazzle black, the zazzle scam. One year later the zazzle black service auto renewed and I tried to cancel within 1 day. They are not willing to cancel the transaction and have terrible customer service. I reached out to them as soon as I noticed and made sure to cancel...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello, I am so sorry to hear about this. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I will be ...

Comment 1 comment
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1.0
Product
Zazzle Black Membership
#1345518

Ordered PS4 generic controller, which is faulty keeps disconnecting from PS4. Emailed they asked for video of faulty item, which we sent, then no Comms, so went through PayPal who want me to return item to Hong Kong at my cost. Don't recommend using them their crap!...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello, I am so sorry to hear about your order. We actually don't sell PS4 controller and our company is based in the US. Thank you, Christine

ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello, We are so sorry to hear about the order you received. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make thi...

Comment 2 comments
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#1337490

Contact Zazzle

Mailing Address:
Zazzle.com, Inc.
1900 Seaport Blvd Fl 4
Redwood City, California 94063-5588
United States
Phone:
(408) 983-2800
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Zazzle Products and Services

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Order registry cards to put in my wedding invitations that need to go out this week. Got the wrong cards. Has other people’s names on them and other stores listed that I didn’t register at. My confirmation email shows my correct customized cards but received something...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello, We are so sorry to hear that you received the wrong order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to mak...

Comment 1 comment
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1.3
San Jose, California
#1315700