Zazzle Reviews and Complaints | zazzle.com @ Pissed Consumer

Most helpful review

New Reviewer

Aug 05, 2022 teniesha r

Completely damaged

2.6

I didn't want to put a negative review But after no response from email I am going to I ordered 100 wedding invites They came completely water damaged I can understand that some of this is courier problem but the packaging was not satisfactory for large order at all Payed $300 for all of it Now I have 100 envelopes that are all sealed and can't be used All stickers are water damaged And a hand full of the wedding invites also water damaged

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1 comment

Aug 11, 2022 ZazzleSM #2232520

Hi Teniesha, We are so sorry to hear about your order arrived damaged. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please contact our customer service department for assistance.

We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953. We look forward to assisting you further Thank you, Katie Ann

0 0

#3827212

Pros

Good price
Nice designs

Cons

Communication
Delivery

Loss

$302

Preferred solution

Let the company propose a solution

New Reviewer

Aug 05, 2022 Timea O Lna

My W-8 BEN form has been delayed

My W-8 BEN form that I submitted on the 3rd of May has been kept being postponed and it still hasn't been approved to this day (Aug the 5th). Each Zazzle representative just says something else, no one gives a clear reason other than they're busy. Does Zazzle not want it's designers to get the royalties they earned and worked for? It's outrageous. I'm saddened, I relied on getting these earnings in a time of great need. I wouldn't recommend anyone to start selling on Zazzle. Very disappointed:(

User's recommendation: They don't or postpone the approval of the required w8ben form. Don't work only to not be able to cash out your earnings.

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1 comment

Aug 11, 2022 ZazzleSM #2232521

Hi Timea, We are so sorry to hear about your your W-8 Ben form has still not been approved. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please contact our customer service department for assistance.

We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953. We look forward to assisting you further Thank you,

0 0

#3826203

Location

Brasov, Brasov

Preferred solution

Zazzle w8ben teams please approve my w8ben form urgently. Thank you

New Reviewer

Jul 28, 2022 Herbert E Bcx

Mistake with my design on my business cards

1.3

I received my order of business cards. I ordered high gloss. They are Matt finish. I honestly really hate how they look. I didn't want to write bad review but habe to admit I haye the look. Only high gloss looks nice with the design I chose. I even paid for quicker delivery because i was so excited but I wouldn't use these. they are quite unattractive, ultra borrowing and flat looking. Feel embarrassed to share them. they look pretty tacky and cheep.

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1 comment

Aug 02, 2022 Zazzle Response #2226444

Hello Herbert, We are so sorry to hear about your business cards. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please contact our customer service department for assistance.

We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953. We look forward to assisting you further Thank you, Zazzle!

0 0

With Company Response

#3804342

Location

Vancouver, British Columbia

Preferred solution

Let the company propose a solution

Jul 26, 2022 PissedConsumer3796801 of Vancouver, Canada

Mistake with my design on my business cards

1.3

Hi there I received my order of business cards. It's my first time ordering through your company. I ordered high gloss extra thick stock. They are Matt finish. I honestly really hate how they look. I didn't want to write bad review but they look awful. I was really admit I wanted high gloss with the design I choose. I even paid for quicker delivery but I wouldn't use them they are quite unattractive, super borrowing looking and I chose a very bold, vibrant eye catching design. Feel embarrassed to share them. they look pretty tacky and cheep.

User's recommendation: Buy somewhere else for.

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1 comment

Jul 29, 2022 Zazzle Response #2222078

Hi there! Sorry to hear you were unhappy with your order!

Please reach out to us at social@zazzle.com so that we can assist! Thank you, Ryan

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With Company Response

#3796801

Location

Vancouver, British Columbia

New Reviewer

Jul 25, 2022 Kennesha Eki

Need help with ordering

Needed help with my order I needed 29x22.41 please text or call me with help Darryls Lynch 346-300-****please help

User's recommendation: Confirm with someone @Zazzle.

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1 comment

Jul 25, 2022 Zazzle Response #2219036

Hi Kennesha, Please reach out to us at social@zazzle.com where we would be more then happy to assist! Thank you, Ryan

0 0

With Company Response

#3792496

Jul 23, 2022 PissedConsumer3786816 of Missouri City, TX

Order something wrong on Friday couldn’t cancel until Monday

1.3

My husband ordered a clock and totally didn't see he had an option to put a date on it. It is a square clock and I wanted a round clock. I am frustrated about he had gotten everything wrong with it. I wanted to cancel this product and order it myself and get what I want correctly.

User's recommendation: Make sure you get what you want instead of your husband!!

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1 comment

Jul 25, 2022 Zazzle Response #2219035

Hi there, We are very sorry to hear of the issues with your clock! Please reach out to us at social@zazzle.com where we would be happy to provide further assistance! Thank you, Ryan

0 0

With Company Response

#3786816

Pros

Nice products

Cons

Customer service

New Reviewer

Jul 17, 2022 Diane L Ikb

Last year I attempted to get a custom hat and at first it appears Zazzle would be able to fulfll my request.

1.0

After a back and fourth they admitted they could not fill my request. I thought that ended that. Not so it appears. Did not order anything from them but almost an exact year later, today in fact, my credit card listed a charge from them. I notified my credit card company and disputed the charge.

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1 comment

Jul 25, 2022 Zazzle Response #2219034

Hi Diane, This charge would be for our Zazzle Black yearly free shipping service for $9.95. We do of course notify our customers of upcoming charges should they wish to cancel their subscription.

If you would like assistance with this, please reach out to us at social@zazzle.com! Thank you, Ryan

0 0

With Company Response

#3770509

Location

Orrtanna, Pennsylvania

Preferred solution

Full refund

Jul 02, 2022 PissedConsumer3726438 of Oak Harbor, WA

Non-response in regard to recent complaint

3.2

THINK TCODE #255424 TRANSACTION#OLU08556WA292923H INVOICE ID#131-966****9-029**** PURCHASED 6/10/2022 ATTCHED PICTURES SHOW WHAT I RECEIVED ---- VERY UNSATISFACTORY--- $49.92 SPENT TO RECEIVE PIECE MEAL PRODUCT--- UNSATISFACTORY ---PLEASE REFUND IN FULL $49.92 TO MY PAYPAL ACCOUNT

User's recommendation: THINK TWICE.

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2 comments

Jul 12, 2022 ZazzleSM #2210588

Hi there! We're very sorry to hear you were dissatisfied with your recent order!

Please reach out to us at social@zazzle.com so that we can provide further assistance! Thank you, Ryan

0 0

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#3726438

Location

Oak Harbor, Washington

New Reviewer

Jun 19, 2022 Sharon L Anb

Refund request for credit on file

On March 2, 2020 I spoke with Patrick about my order and necessity to cancel. Our sister passed and due to covid, we had to cancel the Celebration of Life we planned. It is now two years later. I am requesting a refund rather than a credit. The probability I will ever use the credit is unlikely due to the time that has passed already. (I am not pissed; but didn't see another method to email you) Thank you for your consideration. Sharon Lappe Order ID 131-630****5-478**** Mailing address: PO Box 7351 Goodyear AZ 85338

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2 comments

Jul 02, 2022 PissedConsumer2205167 #2205167

Right, give your address and info to the entire world on an open internet website. Terrible idea.

0 0

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#3685577

Pros

Ease of use

Cons

Poor end result

Loss

$37

Preferred solution

Full refund

Companies Similar to Zazzle

New Reviewer

Jun 19, 2022 Viki K Epp

Incomplete order

I received my order incomplete. I received all 30 boxes , but only 10 black ribbons. I am short 20 ribbons and the event is in a few days. Please send me the other 20 ribbons as soon as possible. I need them the latest by Wednesday.

User's recommendation: Satisfied with product, but my order was incomplete. I need ribbons to close the boxes I ordered and 20 ribbons are short. I have no use of boxes if I can’t close them right. So disappointed.

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1 comment

Jun 27, 2022 ZazzleSM #2202716

Hi Viki, We are sorry to hear you did not receive your complete order! Please reach out to us at social@zazzle.com so that we can assist further! Thank you, Ryan

0 0

#3684712

Location

New York, New York

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 18, 2022 Human R Dqa

Bad Company Customer Service

This company cannot be trusted. They steal from the artist that have no choice but accept their customer service. Good luck. Quality is good but who care if they steal from the person that gave them their designs. Cannot say for sure if they did this to anybody else, but chances are pretty good that they have.

User's recommendation: Artist, don't trust them.

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2 comments

Jun 27, 2022 ZazzleSM #2202717

Hi there, We take matters of this nature very seriously. Please reach out to us at social@zazzle.com so that we may look into this further.

Thank you! Ryan

0 1

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#3684310

Cons

Steal

Loss

$129

Preferred solution

Let the company propose a solution

New Reviewer

Jun 15, 2022 MARY F Ert

Zazzle - Review in Auctions and Marketplaces category

1.0

On 05/01/2022 -- Transaction #131-207****4-637**** $74.49-----Custom Combed Cotton --- Mountain design with imprinting on Mountain "Mt. Rainer" under Mt. Rainer words "My Daughter and I -- under that date "June 2022". This piece that I have just received IN NOT UP TO...

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2 comments

Jul 02, 2022 PissedConsumer2205171 #2205171

Even your friends don't like the all capital letter format - it is antagonizing to the reader.

0 0

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#3675229

Loss

$74

Preferred solution

WANT THE ITEM REDONE, SO THAT YOU CAN AT LEAST READ WHAT HAS BEEN IMPRINED ON THE PIECE. REPLACED WITH NO EXTRA CHARGE TO ME AND I WILL RETURE THE FABRIC THAT I RECEIVED AS INSTRUCTED BY ZAZZLE THANK YOU MARY FYFE BLANKET CREATIONS by MARY

New Reviewer

Jun 15, 2022 Natalie P Xbr

Not giving me my answer

II gave my credit card information for the purchase of a st of towels and aI never received any confirmation they it was received which I know it was because it's gone from my account.

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#3673351

Location

Virginia Beach, Virginia

Preferred solution

All I want to know was my order received?

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Jun 11, 2021

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New Reviewer

Jun 06, 2022 Aderonke W

Do you sell in bulk?

My aunt will like to buy some picture coffee mug in wholesale for her 50th birthday. She's looking at buying 12 dozens. Is there any discount for buying in bulk?

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1 comment

Jun 07, 2022 ZazzleSM #2192759

Hi there, Please reach out to us directly at social@zazzle.com where we would be more then happy to assist with your query! Thank you, Ryan

0 0

#3644641

Location

Leander, Texas

Preferred solution

Let the company propose a solution

May 31, 2022 PissedConsumer3626907 of Chicago, IL

Didn't receive my when order when expected

I paid more money for expedited shipping and did not receive my purchase till after the date I was suppose to receive it.

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1 comment

Jun 01, 2022 ZazzleSM #2190131

Hi there, We are very sorry to hear this! We can be reached at social@zazzle.com where we would be happy to assist with a resolution! Thank you, Ryan

0 0

#3626907

Location

Chicago, Illinois

New Reviewer

May 25, 2022 Novia F

Order errors

Original review updated by user May 25, 2022

I made on error on my order and I world like to stop the production and try correct it. Hopefully this helps. Thank you Novia Furrer

User's recommendation: Great.

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1 comment

May 26, 2022 ZazzleSM #2187545

Hello Novia, We would love to help assist in modifying your order! Please contact our customer service department for assistance.

We can be reached at social@zazzle.com, or give us a call at 1-888-892-9953.

We look forward to speaking with you! Kind regards, Zazzle!

0 0

#3609324

Location

Zurich, Zurich

Pros

Great app
Easy to use website

Cons

Customer service is terrible

Preferred solution

Let the company propose a solution

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

Diversity of Products or Services	3/5
Website	2/5
Price Affordability	2/5
Discounts and Special Offers	2/5
Product or Service Quality	2/5

Zazzle Reviews

Zazzle Overview

Rating Details

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Top Zazzle Reviews

"To return my package"

"Mistake with my design on my business cards"

Zazzle Reviews

Completely damaged

My W-8 BEN form has been delayed

Mistake with my design on my business cards

Mistake with my design on my business cards

Need help with ordering

Order something wrong on Friday couldn’t cancel until Monday

Last year I attempted to get a custom hat and at first it appears Zazzle would be able to fulfll my request.

Non-response in regard to recent complaint

Refund request for credit on file

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Didn't receive my when order when expected

Order errors

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