Zazzle
Zazzle Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zazzle has 2.0 star rating based on 278 customer reviews. Consumers are mostly dissatisfied.
44% of users would likely recommend Zazzle to a friend or colleague.
- Rating Distribution
Pros: Easy to use website, Product selection, Quality.
Cons: Customer service, Difficult to contact directly, Failure to communicate.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zazzle has 2.0 star rating based on 278 customer reviews. Consumers are mostly dissatisfied.
44% of users would likely recommend Zazzle to a friend or colleague.
- Rating Distribution
Pros: Easy to use website, Product selection, Quality.
Cons: Customer service, Difficult to contact directly, Failure to communicate.Recent recommendations regarding this business are as follows: "Don’t use Zazzle", "Don't waste your money", "They graciously responded & resolved my issue! Would gladly use them again!", "Use them!", "Use another company".
Most users ask Zazzle for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
Preferred solution: I got it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnacceptable product
- Fast delivery
- Uneven fold
Preferred solution: Full refund
User's recommendation: Use another company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cambridge, IdahoRepeatedly getting broken tiles.
Over a year, I have ordered about 50 ceramic tiles from Zazzle for a project. The tiles came packed well in bubble wrap in boxes and were beautiful.
*This July, they started coming in bubble wrap in bubble bags and more than 50% of the tiles have come damaged.
*I have told them about the inadequate packaging and they sent me replacement tiles also in bubble bags and also more than half damaged.
*I repeated the process of complaining and they said extra care will be given, the shipping and handling have been notified etc and I again received damaged tiles.
I asked to speak with a manager but did not hear back.
*Today I got another delivery of a shattered ceramic tile mailed in a bubble bag.
I don't understand why Zazzle has not fixed their problem with shipping and handling. It seems obvious that fragile items need more secure padding.
Every other seller wraps fragile items heavily and mails them in boxes. Zazzle used to do this, but they changed around July on 2023 and I would stop ordering from them but I am now just one tile away from finishing a 40 tile project and I have searched for any other seller that does the same customized tiles so that they will match--but there isn't one.
User's recommendation: Don't purchase anything fragile until their shipping and handling department changes their packaging. Also, always check the items graphic because it may not be exactly as shown. There may be a white line on any of the sides if the graphic does not reach the bleed lines.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCOMPANY IS NOTHING BUT FRAUD
- Credit card theft
- Fraud
Preferred solution: Full refund
User's recommendation: Don't waste your money
I just ordered invitations this morning, but I do not see a confirmation
Preferred solution: Confirmation that you have my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
- Resolved my issue fabulously
User's recommendation: They graciously responded & resolved my issue! Would gladly use them again!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rochester, New YorkUnsatisfactory product
User's recommendation: Learn to use the website. Don't call
Could not delete my order????????
User's recommendation: Don’t use Zazzle
Return
User's recommendation: Use them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer.i don’t want any personalization on the clock where it says NAME..
- Good stuff
- Someone was not smart enough to remove the word name
Preferred solution: Full refund
User's recommendation: Make sure you indicate “”NO PERSONALIZATION” when you want the item left blank!!!!
My mugs arrived, all broken
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was supposed to received my refund within 4-7 business days and haven't received it yet
- Shipped the item out on time
- Bad refund policy
- Bad customer service
Preferred solution: Full refund
User's recommendation: Don't expect a refund within the time they promise to reimburse you
Auctions and Marketplaces Expert Talks
801-540-****
- Quality items
- I can not find someone to talk to as to explain my problem
Preferred solution: Need it replaced
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWine tote I ordered
User's recommendation: Don’t buy it and think a wine bottle will fit
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMessed up banner
Preferred solution: Full refund
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Hello, We are so sorry to hear about your your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Please contact our customer service department for assistance.
We can be reached at social@***.com. We look forward to assisting you further Thank you, Clare