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7 comments

Zazzle - you can take the order, promise the due date of the order BUT - you don't do what you say you will do and to make matters worse you don't care - offering my money back is the least you can do but I really did want/need what I ordered and now I have nothing for the event.Because you didn't deliver my order on time - I have no use for them because these were for the January 21st march.

I was wondering perhaps this happened on purpose?You have some really neat items - very creative, however you can't deliver as promised what is worse is you don't let the person know about its too late for me to be able to make this right.

Review about: Zazzle Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $100.

Preferred solution: I have been offered by money back and I accepted but - I want you to be better at what you do. I sell promo products - this is not the way to run a business. I wanted to shirts when promised for a reason - I would rather had the shirts than my $$ back..

I liked: What they offered.

I didn't like: Not delivering on time and not letting me know.

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Anonymous
#1273530

I am having exactly the same problem.On January 7 ordered t-shirt for Women's March in San Francisco.

Zazzle gave delivery as between January 13-16, so I figured, "plenty of time." On January 17 -- note: a day AFTER the supposed delivery window -- I get an email saying, "it's shipped." But when I clicked on the link, the tracking number hadn't even gone live. Today I checked and it says it is sitting in Florida. I am in San Francisco.

It is Thursday evening -- I doubt the t-shirt will arrive.

Zazzle should be ashamed of itself.I do not plan to purchase through them ever again.

gretchNielsen
to Anonymous Santa Rosa, California, United States #1273736

I am so sorry you had the same experience at myself - I have talked to them twice by phone - I am so disappointed in their service and lack of compassion.

They have a lot to learn about taking orders and fulfilling them - to think they were linked for having these shirts made for this event and then to take the actual order and say it will arrive on time - just blows my mind.

My sister and I will be at the event without our special shirts but we will have the pink hats that Zazzle had nothing to do with.

I did notice the website now states for the march ordering shirts will arrive after the event.

Very disappointed.

ZazzleSM
to gretchNielsen #1276160
Zazzle Verified Representative

We apologize for the inconvenience and overall disappointment. We would love to assist you further, to the best of our ability.

Can you please email our customer support department with your order/account information? They can be reached at support@zazzle.com.

Or, give us a call at 1-888-892-9953.

Thank you,

Terri

ZazzleSM
#1272807
Zazzle Verified Representative

Hello,

I am so sorry to hear that your order queued for shipment late.

I see that you spoke with a previous agent and were issued a full refund.

I understand that this doesn't cover half of the frustration and disappointment, and truly apologize.

I will have someone from our team look into this and see if there is anything we can do.

You will be receiving an email by the end of the day. Thank you for your patience, and again, we apologize for the inconvenience. Thank you, Terri

gretchNielsen
to Z***leSM Santa Rosa, California, United States #1272974

Below is the e-mail I received - not exactly the response I expected.

Thank you for contacting us regarding your recent Zazzle order.

My name is Tram and I am a member of the Order Placement Team with Zazzle Customer Support.

I see that you have already been in contact with our Customer Support team regarding getting your refund requested.

I apologize for the production delay in your apparel order and any inconveniences caused, and truly appreciate your patience and understanding. I know how disappointing and frustrating this experience has been for you as these shirts were for a special event this upcoming weekend. We truly value your feedback and will be sure this experience is passed off to the appropriate teams.

We take accountability for our mistakes regarding this situation and our management team will be informed of this incident.

We're very sorry for any inconvenience or disappointment that you may have experienced.

If you have any further questions or concerns, please feel free to respond back to this email and I will gladly assist you.

---------------------------------------------------------------------------------------- Tram Customer Support Hero Zazzle Inc.Incident Reference #  CAS-2625005-M8G0C2 

Edison
to gretchNielsen #1276944

Best solution is to ask for a refund.

Anonymous
to Edison Palo Alto, California, United States #1301171

Correction: the BEST solution is to issue a chargeback with your credit card company. THEY actually work to resolve customer issues, unlike Zazzle.

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