I just got through sending them an email expressing my dissatisfaction in a $180 order. The pens were junk.
Paper glued to a cheap pen. A kitchen towel that was sewn haphazardly, it wasn't a rectangle, and the edges were just horrendous. The biggest problem was a custom made white binder with a rose decoration. It arrived absolutely filthy.
Every corner had black smudges on it. My husband and I took pictures as proof, and I get a return email offering me a credit, but I could keep the binder free of charge... I'm sorry, but do you really think that I want more of your junk? I asked for a refund, and of course no response.
I let them know that I would go to every social media site I had access to, and show the world just how they truly handle that "100% customer satisfaction," because it appears that it doesn't exist. What am I going to do with a filthy white binder? I want them to take it back, as their promise states. I am not happy, and want my money back.
THAT is fair! I will do whatever it takes to get them to hold up to their company logo. Have some honor, Zazzle, and do what you claim to promise, and that is 100% satisfaction! You did not deliver.
The items I wanted to return I was told I would have to pay to return too. I had to explain that they sent ME defective merchandise, therefore by their own standards, they needed to send me a label to send the pens, and towel back, which after a few email they did, but as soon as the binder arrived and I sent pictures, I am told they will offer me credit. Sorry, but that is not what I want!! Please take heed, and do not use this company to purchase items.
They do not honor their own company guarantee. I do not want to do business with a company that treats me the way they tried to. They have NO honor, and their creed means nothing!!! It states
*We promise 100% satisfaction.
If you don't absolutely love it, we'll take it back!* Don't be fooled! Stay away from this company...
This reviewer shared experience about bad quality and wants this business to issue a full refund as the author lost $40. The author is overall dissatisfied with Zazzle and uploaded picture s. The most disappointing about zazzle towel from Zazzle was quality of merchandise , but reviewer liked victorian items. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Zazzle.
Check out the best and the worst companies in E-commerce category for more informed decision or compare Zazzle to other companies on our site.