I just got through sending them an email expressing my dissatisfaction in a $180 order.The pens were junk.
Paper glued to a cheap pen. A kitchen towel that was sewn haphazardly, it wasn't a rectangle, and the edges were just horrendous. The biggest problem was a custom made white binder with a rose decoration. It arrived absolutely filthy.
Every corner had black smudges on it. My husband and I took pictures as proof, and I get a return email offering me a credit, but I could keep the binder free of charge... I'm sorry, but do you really think that I want more of your junk? I asked for a refund, and of course no response.
I let them know that I would go to every social media site I had access to, and show the world just how they truly handle that "100% customer satisfaction," because it appears that it doesn't exist. What am I going to do with a filthy white binder? I want them to take it back, as their promise states. I am not happy, and want my money back.
THAT is fair! I will do whatever it takes to get them to hold up to their company logo. Have some honor, Zazzle, and do what you claim to promise, and that is 100% satisfaction! You did not deliver.
The items I wanted to return I was told I would have to pay to return too. I had to explain that they sent ME defective merchandise, therefore by their own standards, they needed to send me a label to send the pens, and towel back, which after a few email they did, but as soon as the binder arrived and I sent pictures, I am told they will offer me credit. Sorry, but that is not what I want!! Please take heed, and do not use this company to purchase items.
They do not honor their own company guarantee. I do not want to do business with a company that treats me the way they tried to. They have NO honor, and their creed means nothing!!! It states
*We promise 100% satisfaction.
If you don't absolutely love it, we'll take it back!* Don't be fooled!Stay away from this company...
This reviewer shared experience about bad quality and wants this business to issue a full refund as the author lost $40. The author is overall dissatisfied with Zazzle and uploaded picture s. The most disappointing about zazzle towel from Zazzle was quality of merchandise , but reviewer liked victorian items. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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