Roanoke, Virginia
1 comment
Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

I just got through sending them an email expressing my dissatisfaction in a $180 order.The pens were junk.

Paper glued to a cheap pen. A kitchen towel that was sewn haphazardly, it wasn't a rectangle, and the edges were just horrendous. The biggest problem was a custom made white binder with a rose decoration. It arrived absolutely filthy.

Every corner had black smudges on it. My husband and I took pictures as proof, and I get a return email offering me a credit, but I could keep the binder free of charge... I'm sorry, but do you really think that I want more of your junk? I asked for a refund, and of course no response.

I let them know that I would go to every social media site I had access to, and show the world just how they truly handle that "100% customer satisfaction," because it appears that it doesn't exist. What am I going to do with a filthy white binder? I want them to take it back, as their promise states. I am not happy, and want my money back.

THAT is fair! I will do whatever it takes to get them to hold up to their company logo. Have some honor, Zazzle, and do what you claim to promise, and that is 100% satisfaction! You did not deliver.

The items I wanted to return I was told I would have to pay to return too. I had to explain that they sent ME defective merchandise, therefore by their own standards, they needed to send me a label to send the pens, and towel back, which after a few email they did, but as soon as the binder arrived and I sent pictures, I am told they will offer me credit. Sorry, but that is not what I want!! Please take heed, and do not use this company to purchase items.

They do not honor their own company guarantee. I do not want to do business with a company that treats me the way they tried to. They have NO honor, and their creed means nothing!!! It states

*We promise 100% satisfaction.

If you don't absolutely love it, we'll take it back!* Don't be fooled!Stay away from this company...

Review about: Zazzle Towel.

Reason of review: Bad quality.

Monetary Loss: $40.

Preferred solution: Full refund.

I liked: Victorian items.

I didn't like: Quality of merchandise.

Had an Experience with Zazzle?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Redwood City, California, United States #1192059
Zazzle Verified Representative

I’m so sorry to hear about your experience with your order and products. That’s definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. 

I look forward to assisting you further!

Can you please call our customer support department with your order/account information? They can be reached at 1-888-892-9953.

Thank you,

[Your name here]

You May Also Like

Zazzle keeps screwing up my order - just who are these NINNIES?!! Zazzle "My experience. After researching websites for a week, I came across and order TWO different bumper stickers. Paid $14.78 for the two (including a whopping $6.09 S/H!). At long..." Read more Zazzle - Don't received nothing Zazzle "I ordered 30 invitations for quinceañera party & zazzle send me an email to tell me your order is shipped but when the order arrive only send me one..." Read more Ebay SCAM: Criminals making a lot of money selling fake autographs on ebay to unsuspected buyers Ebay "Hundreds of millions of dollars worth of fakes and forgeries are sold every year through online auction site and websites. It is the prefer method for the forgers to peddle..." Read more Aliexpress cancels order and requests passport, id, bank statements and won't respond to messages. Aliexpress " I am writing because I am having an issue that needs urgent attention. I am a customer of and have made many purchases with no issues up until..." Read more Home Depot - Do not buy a Raheem water heater Home Depot "Purchased a water heater from Home Depot. For a short period no problem. For the last 3 weeks We have only had hot water for 3 times. A repair person..." Read more Directv - Pay about $2000 a year for their non sevice and buy the MLB and Sunday Ticket. Directv "Have a problem? Can't get the Sunday Ticket on mobile devices. Spend $25 dollars more for HD if you want that! I called Mike White, CEO no response! Here are..." Read more Jessie Rayes Miniatures - Cake Ornament Sloppily Done and Crooked Business Jessie Rayes Miniatures "I chose Jessie Raye's Miniatures to do an ornament replica of my son and daughter-in-law's wedding cake, because of the intricacy and attention to detail shown in her sample pictures...." Read more Bella Serata - Ripoff - right under our nose Bella Serata "The special was to buy the trial product (30ml) jar of Bella Serata and at the page where you add your CC# info there is a small link at the..." Read more