After reading about 5 pages and having worked as a artist at Zazzle now for over a decade, I think it is time to clean house. I have advocated for this company for many years, and honestly have never had a bad product bought, or customer service problem so see a very bad trend happening.
You cannot obviously please everyone and reviews will be reviews, most people that post are upset, people for the most part rarely take time to compliment anywhere in the real world or online. However" there are a lot of people at Zazzle that either need to be moved to another department as it should not take a review to have this company willing to do something after the attempts were ignored by the customer to get help. If I were the owner(s) I would be seriously concerned. The reviews here are awful and very redundant.
Something is not right. As a artist I have also noticed a big change in attitude from some of the same names as on the people responding to the customers here, also at the Zazzle forum. And they there have as of the last few years show that maybe its time to change channels. They have been very rude to artists, some very aged seniors, and ignore those who are not in their approved click or not liked by those that are.
As representatives for Zazzle they need to learn how and when to answer or assist. We as artists have lost over the years some of the nicest people, and big sellers because of this indifference. And it appears these representatives at the forum feel they can do and say anything with impunity, then delete any rebuttal and sometimes even the post they were not very nice on. When confronted they ban members then go on a nice campaign until they feel secure again.
This is many years of many of the artist's experiences. So maybe it is time to tighten up the people that have been around and become complacent. From customer service email and phone, to artist assistance at the forum levels. I still support Zazzle they deserve a lot of kudos, have made a lot of people in need opportunities at home financially and do not want to see them go.
There is to many consistent complaints that are back years and years that should tell anyone really in charge there is a problem. Happy Holiday, Merry Christmas, be Good to Each Other.
Reason of review: View Point Review .
Preferred solution: Let the company propose a solution.