I ordered a tee shirt with an airplane on it for my pilot husband. What arrived was a tee shirt that says "I "heart" spotted $#*!" with a drawing of a spotted $#*!.
Not exactly the ideal Christmas gift. Since they hide their customer service phone number, I sent and email and received an auto response saying I would hear from them within 48-72 hours. Nothing. I finally found the phone number but ended up having to leave a message.
After several emails and calls all I have been told that I can keep, donate or discard the shirt I was sent - no mention of the shirt I ordered and paid for. Then to top it off, I had signed up for Zazzle Black. I will never do business with them again, so I canceled. They told me that I canceled one day too late.
My assessment is that Kieran Customer Support Hero is a zero just like this company.
Terrible company. Terrible customer service.
Product or Service Mentioned: Zazzle Shipping Service.
Reason of review: Poor customer service.
Monetary Loss: $30.
Preferred solution: Let the company propose a solution.
I liked: Correct items i received.
I didn't like: No response from customer svs, Customer service and they way they handle issues, Not honoring sale, Lack of communication, I still do not have either my item or a refund.