Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

I ordered a tee shirt with an airplane on it for my pilot husband. What arrived was a tee shirt that says "I "heart" spotted $#*!" with a drawing of a spotted $#*!.

Not exactly the ideal Christmas gift. Since they hide their customer service phone number, I sent and email and received an auto response saying I would hear from them within 48-72 hours. Nothing. I finally found the phone number but ended up having to leave a message.

After several emails and calls all I have been told that I can keep, donate or discard the shirt I was sent - no mention of the shirt I ordered and paid for. Then to top it off, I had signed up for Zazzle Black. I will never do business with them again, so I canceled. They told me that I canceled one day too late.

My assessment is that Kieran Customer Support Hero is a zero just like this company.

Terrible company. Terrible customer service.

Product or Service Mentioned: Zazzle Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Let the company propose a solution.

I liked: Correct items i received.

I didn't like: No response from customer svs, Customer service and they way they handle issues, Not honoring sale, Lack of communication, I still do not have either my item or a refund.

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Redwood City, California, United States #1265025
Zazzle Verified Representative


We are so sorry to hear about your [customer issue]. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please contact our customer service department for assistance.

We can be reached at, or give us a call at 1-888-892-9953.

We look forward to assisting you further

Thank you, Christine

to Z***leSM Bellevue, Washington, United States #1278569

My issue has now been resolved. However had it been handled correctly on the first call, I would still be a customer.

to Z***leSM #1292798

Same "cookie cutter" reply to every complaint. You people are so shady!!

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