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We ordered a Tshirt and it was supposed to be delivered 7-9 days after. We still had 5 days until the event. 2 days before the event we found they had shipped to UPS, then UPS handled it for about 4 days and then passed it to USPS and it won't be delivered for 1-3...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear about your the complications that arose with your order. That is definitely not the kind of customer experience we strive for and we would love t...

1.0
#1104016
I ordered envelopes for my wedding save the dates on 722/17. Initially they were shown to be delivered by 8/11/17. Its 9/8/17 and my order still hasnt shipped. Their response? They moved their manufacturing plant and they will send my order overnight when it is ready....
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear about your the delay with your envelopes. That is definitely not the kind of customer experience we strive for and we would love the opportunity ...

#1098391
Zazzle - Bling wall clock
I ordered this clock and it was nothing like the ad. The stones look raised, but the actual clock look like a painted on round board clock. Paid way too much not to have a stone on it. Very disappointed
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear about the disappointment regarding your clock order. That is definitely not the kind of customer experience we strive for, and we would love the ...

1.1
Product
#1098094

Zazzle Shipping Service Review

Zazzle
#977829
odered a mug...still have not received it but took money out of my account...can not get in contact with them.
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Shirt Review

Zazzle
#806096
1.5
Details
Placed an online order March 4. Stated estimated DELIVERY would be March 8-9 (not estimated SHIP date) Okay. It's a birthday present for March 9. March 8 I get an email saying ready to ship. March 9 still hasn't been shipped by UPS. Now won't be received in time. Would NOT have ordered if I had known they put a false delivery time!!!! Sent them an email 2 days ago and still no response!
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Turnaround Time
Website

IPhone 5 Case Review

Zazzle
#793924
1.0
Details
I paid $35 for an iPhone 5 case. They sent one that was way too small. I sent 2 emails and no respone. Wasted my money. Dont trust this company.
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Customer service
Exchange, Refund and Cancellation Policy

Other Product Review

Zazzle
#754118
1.0
Details
Worst experience ever trying to order a product. Waiting months, hours on hold to speak with a real person, and broken promises. Do yourself a favor and don't even try to purchase from them.
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Advertised vs Delivered
I've waited since I placed the order on JULY 22 for the matching envelopes to my Invitations, it is now September 6th with no evidence of Envelopes to match the Invitations (that I received July 28th). I called customer service two weeks ago and they assured me that...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,I am so sorry to hear about delay with your order and overall experiencee. That is definitely not that kind of customer experience we strive for and we would love the op...

1.0
I didn't like
  • 131-45910831-6184373 my order confirmation
  • Never shipped
#1097380
“Run.....don't look back! Worst experience ever.” 9/2/17 I ordered gift tags on Aug 8th for a baby shower on Sept 9th. The ship date was between Aug 25-30. On Aug 30th, I called after waiting on hold for 45 minutes. I was told they have "production problems" and...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear about the delay regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and we truly apologize.Pl...

#1095899
3 of my orders passed their delivery dates by weeks. I've spent hours with customer service on the phone and email (12+ times regarding the 3 orders). After all this, the best I was able to gain was some store credit, and 2 of the 3 orders were canceled. They may be...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear about the extended delay with your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity ...

#1094347
Zazzle's costumer service is a joke! They cancelled half my order, and I had to do a separate order for the cancelled items. Not only this but I had to pay for my second order to be posted (an extra $35 out of my pocket because they cancelled half my order). They were...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear about your recent order experience. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to ma...

1.5
#1093589
I ordered 4 pillows for my couch. Even though thry were "dimensionally" correct, the filling was mostly air. 2 were described as "lumbar support". What a joke. These barely support themselves and flatten out with the slightest pressure. They are defective to say the...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I tr...

1.0
#1092712
I ordered my business cards July 28th and they are still in the making process. It clearly says 7-9 days on the card I ordered. They responded once thru email but I can't get another response as to where my order is. I tried calling and waited an entire hour with no...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello ,We are so sorry to hear about the delay in your business card order. That is definitely not the kind of customer experience we strive for, and we would love the opportu...

1.0
#1091051
I made a purchased and still have not received it. I emailed them twice and no response. The worse part is calling them and being on hold for almost 50 minutes and no one ever picked up. It was not like this before.
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Anonymous
Townclerk

This is my experience as well and I agree, they were so good before. I used them for invites and plates but the wedding menus haven't shipped and the wedding is 8/26. Really d...

ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear that you have not received your order yet . That is definitely not the kind of customer experience we strive for, and we would love the opportuni...

#1089053