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I ordered a tshirt from Zazzle for a birthday gift. My credit card was charged immediately. I received notice that it was shipped 4 days later, but it never arrived. I waited a week before I contacted a Zazzle Customer Service Hero. She told me that she would "forward...
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1.2
I didn't like
  • Charged but never shipped
#1052009
5/10 I placed order for 2 pillows. Website can stating that my order was being processed. No tracking was provided. I called their c/s number on 5/19. Stated hold time was 32 minutes. I called on 5/22. Hold time 20 minutes. When I reached an Agent , she said she would...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear that you have not received your order yet.That is definitely not the kind of customer experience we strive for and we would love the opportunity ...

#1051260
Ordered some custom shirts for Mother's day. Estimated delivery date said it would not be a problem. Emailed once and they said they would check the status. Nothing happened. I am still waiting on the shirts as of today and now have been on hold for over 20 minutes....
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear that you have yet to receive your order.This is definitely not the kind of customer experience we strive for and we would love the opportunity to...

Zazzle Shipping Service Review

Zazzle
#977829
odered a mug...still have not received it but took money out of my account...can not get in contact with them.
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Shirt Review

Zazzle
#806096
1.5
Placed an online order March 4. Stated estimated DELIVERY would be March 8-9 (not estimated SHIP date) Okay. It's a birthday present for March 9. March 8 I get an email saying ready to ship. March 9 still hasn't been shipped by UPS. Now won't be received in time. Would NOT have ordered if I had known they put a false delivery time!!!! Sent them an email 2 days ago and still no response!
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IPhone 5 Case Review

Zazzle
#793924
1.0
I paid $35 for an iPhone 5 case. They sent one that was way too small. I sent 2 emails and no respone. Wasted my money. Dont trust this company.
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Other Product Review

Zazzle
#754118
1.0
Worst experience ever trying to order a product. Waiting months, hours on hold to speak with a real person, and broken promises. Do yourself a favor and don't even try to purchase from them.
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I ordered a card on 4/30/17, I got a "link" for tracking that just redirects to my order info. I ordered the card for 05/13/2017 and at this rate I don't think it'll arrive. That's unreal for ONE card to take this long.
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear that you are unable to track your order.When it redirects you to your Order History, you should see an option to "Track Your Package".If you are ...

#1046115
I ordered two shirts; never received; called to get an explanation; had to wait until Noon EST to call; then was on hold for 47 minutes. This isn't the Zazzle I used to do business with. What happened? Somebody needs to compete with them and focus on delivering service...
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Anonymous
A Hyup

Agreed, gone is the functional Zazzle of old. Nothing left to do but issue a chargeback with your credit provider and avoid these clowns like the plague they are!

ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,I am so sorry to hear that you have not received your order, and for your overall disappointment and frustration.If you could please email our team at social@zazzle.com ...

1.0
#1045421
I ordered some graduation invitations for my Masters degree graduation and also paid to expedite them 2 day express which actually cost more then the actual invitations in the long run. After 3 days and nothing and the invoice still showing it was printing as status I...
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Anonymous
A Hyup

Sounds like you learned your lesson. If they fail to live up to their 100% satisfaction guarantee, issue a chargeback with your credit card provider. Their position is to ma...

ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear about the delay with your graduation invitations. That is definitely not the kind of customer experience we strive for and we would love the oppo...

#1044381
Have not yet received my order to this day and tracking is impossible because it is not provided with my order. Your phone numbers don't work from Mexico and I have been struggling to find a way to contact you for days on end. Where is my order?? I am a returning...
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Anonymous
A Hyup

As I've pointed out countless times before, when all else fails, issue a chargeback with your credit card provider. Unless and until their credit score drops to a point where...

ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,I am so sorry to hear you have not yet received your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to ma...

3.0
I didn't like
  • Delayed delivery
Ordered bridal shower invitations and the print was so light and faded you could barely read it. Worst yet, they took so long to deliver just a couple weeks before shower they had to be sent! Is there no quality control?
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Anonymous
A Hyup

In case you're not interested in dying of old age waiting for Zazzle to "make it right", know you always have the option of issuing a chargeback with your credit card company....

ZazzleSM
ZazzleSM
Zazzle Verified Representative

We are so sorry to hear this. This is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.Please contact our cust...

1.0
#1034826
The absolute worst online experience. My fiance and i purchased personalized stamps to mail out our wedding invitations. We paid expidited shipping to reciece by April 5th. Weeks later...the 13th and we still javnt recieved. Everyday we call "They should be there by...
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Anonymous
A Hyup

If they're only going to pretend to serve you, repay them in kind by "pretending" to pay them. Issue a chargeback with your credit card provider! Don't let them get money fo...

ZazzleSM
ZazzleSM
Zazzle Verified Representative

We are so sorry to hear this. This is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.Please contact our cust...

#1033965
I cancelled my zazzle membership prior to the renewal date and zazzle acknowledged receiving it prior to the renewal date, then charged me anyway. Fidiots. My bank will get this corrected.
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,I am so sorry to hear about Zazzle Black charge. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this rig...

1.0
#1032021