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Never got my order despite repeated contacts with customer service. Not worth the hassle if you want what you asked for in this century. I am canceling and asking credit card company for a credit. Seriously I wish I had read BBB reviews first. I am far from the only...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear about your overall encounters with our customer service team. That is definitely not the kind of customer experience we strive for and we would l...

1.6
I didn't like
  • Incompetent manufacturing and terrible customer
#1145127
After reading about 5 pages and having worked as a artist at Zazzle now for over a decade, I think it is time to clean house. I have advocated for this company for many years, and honestly have never had a bad product bought, or customer service problem so see a very...
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3.9
#1144589
ordered 3 t-shirts on 23rd November. on the 8th of December we are still waiting on delivery of said T-shirts !! The tracking systems is rubbish and does not keep you up to date at all with where your parcel is. Our most up to date advice is now 8 days old and tells...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear about your Zazzle order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this rig...

1.3
I didn't like
  • Customer service
  • Paying for products and still waiting for order
  • Failure to communicate
#1144533

Zazzle Shipping Service Review

Zazzle
#977829
odered a mug...still have not received it but took money out of my account...can not get in contact with them.
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Shirt Review

Zazzle
#806096
1.5
Details
Placed an online order March 4. Stated estimated DELIVERY would be March 8-9 (not estimated SHIP date) Okay. It's a birthday present for March 9. March 8 I get an email saying ready to ship. March 9 still hasn't been shipped by UPS. Now won't be received in time. Would NOT have ordered if I had known they put a false delivery time!!!! Sent them an email 2 days ago and still no response!
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Turnaround Time
Website

Iphone 5 Case Review

Zazzle
#793924
1.0
Details
I paid $35 for an iPhone 5 case. They sent one that was way too small. I sent 2 emails and no respone. Wasted my money. Dont trust this company.
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Customer service
Exchange, Refund and Cancellation Policy

Other Product Review

Zazzle
#754118
1.0
Details
Worst experience ever trying to order a product. Waiting months, hours on hold to speak with a real person, and broken promises. Do yourself a favor and don't even try to purchase from them.
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Advertised vs Delivered
They still took out my money after i cancelled my order right away. Horrible service!
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear about your Zazzle order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this rig...

1.0
#1143475
Zazzle is a terrible company they owe me almost $200 and my business cards told me a supervisor would call me just to get me off the phone and never did anything to fix the solution lied to me through emails last night
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,I am so sorry to hear about your recent Zazzle order and experience. That is definitely not the kind of customer experience we strive for, and we would love the opportun...

#1139327
Ordered my wedding invitations and have tried to follow up where my parcel is as tracking number provides no information. Have contacted zazzle and still no word about where my delivery is. I'm freaking out as reading all the negative reviews people have about zazzle I...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear that you have not yet received your wedding invitations. That is definitely not the kind of customer experience we strive for and we would love t...

#1138895
DO NOT ORDER FROM ZAZZLE!!! I placed an order for baby shower invitations on November 6th 2017. I still have not received my invitations and it is November 28th. The baby shower is December 1st. I emailed several times expressing my concern that the invitations did not...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear about your recent Zazzle order and overall experience. That is definitely not the kind of customer experience we strive for, and we would love th...

1.0
#1138625
I have ordered a bath mat last night but only today I've realised it will be to big.. so today I tried to modify my order or cancel and order the right size but there is no such option which is very bad because I will have to now wait until I get it and then probabaly...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear about your recent bath mat order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make...

#1134882
Oh boy! I am having the same problem. I ordered from them about 4 weeks ago and the same thing is happening to me. I got the invitations as promised but the matching envelopes have not arrived yet. I contacted customer service and they assured me that they would send...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear about your recent Zazzle order. That is definitely not the kind of customer experience we strive for, and we truly apologize.Please contact our c...

#1134861
I ordered TIME SENSITIVE invitations from Zazzle. They did not arrive within the allotted time frame and after calling the carrier (Ontrac), I was informed that they were LOST and I needed to file a claim w/Zazzle. I immediately filed a claim w/Zazzle and received a...
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ZazzleSM
ZazzleSM
Zazzle Verified Representative

Hello,We are so sorry to hear about the delay with your order and overall experience. That is definitely not the kind of customer experience we strive for and we would love th...

1.0
I didn't like
  • Never received
  • Customer service
#1128209